UpdateWorkItem

The UpdateWorkItem component enables user to update an assigned work item from a queue based on WorkItemId. Before using the UpdateWorkItem component, user must establish a connection to the Orchestrator using the SetConfig component.

Screenshot

Ports

The UpdateWorkItem component exposes the Control In, Control Out, Data In ports by default.

Port Description
Control In Must be connected to the Control Out port of one or more components.
Control Out Must be connected to the Control In port of any other component.
Data In The UpdateWorkItem component exposes the following Data Inputs:

WorkItemId: Specifies the WorkItemId of the queueitem of the particular queue.

Properties

For UpdateWorkItem component - User can edit the following properties, in the properties window.

Property Description
Delay After Execution Specifies the wait time (in seconds) after the action is executed.
Delay Before Execution Specifies the wait time (in seconds) before the action is executed.
Enable Timeout Allows users to enable timeout for the component
Timeout Allows users to define a timeout for the component

Note

To search for a specific property user can use the filter available in the properties window.

Example

Let us consider an example of the UpdateWorkItem component.

Screenshot

To update a queue item in a process on the Orchestrator through Intellibot Studio :

  1. In the Toolbox, expand Orchestrator and then expand Common.

  2. Drag the SetConfig component and drop it on the design surface.

  3. In the Toolbox, expand Orchestrator and then expand QUEUES.

  4. Drag the SetQueueName component and drop it on the design surface.

  5. Drag the PickWorkItem component and drop it on the design surface.

  6. Drag the UpdateWorkItem component and drop it on the design surface.

  7. Enter the URL, RoboID and ProcessID inside the SetConfig component and QueueName inside the SetQueueName component.

    Note

    1. User can update the queueitem(s) of the queue by applying filter(s) on UPDATE ITEM CONFIGURATION pop up, and select checkboxes (Progress, Status, SLA, Content, Comments, RoutingProcess or RoutingQueue) as per requirement, which will reflect as output of (Progress, Status, SLA, Content, Comments, RoutingProcess or RoutingQueue) Data Out port.
    2. By using UpdateWorkItem component, user can update the value of added JSON property(ies) under JSON PROPERTIES tab of UPDATE ITEM CONFIGURATION pop up.
  8. Connect all the control and data ports in the activity.

  9. In the toolbar, click Run.